Privacy & Cookies

Hub Website Terms and Conditions

Last updated 10 December 2023

Welcome to Hub’s website. Hub is a UK-based marketing agency. When we refer to ‘Hub’ and to “we”, “us” or “our” in these Terms and Conditions, this means Hub Productions Limited powered by . Our company registration number is 04410946 And our registered address is 16 Warner Street, London, EC1R 5HA. The term ‘you’ refers to the user or viewer of our website.

Please take a moment to read these terms and conditions, which govern your use of this website. If you continue to browse and use this website, you are agreeing to comply with the following terms and conditions of use, which together with our Privacy Statement, govern Hub’s dealings with you in relation to this website

Please check these Terms and Conditions regularly for changes. Your continued use of this website after these Terms and Conditions have changed will confirm your agreement to the revised Terms and Conditions.

Geographical restrictions

This website contains details of services which are provided by Hub. These services are available through this website.

Intellectual property rights and use of content

Copyrights, trademarks, logos, service marks, trade names, or other intellectual property displayed on, or used in conjunction with, this website are proprietary to Hub and their Partners. The content of this website is protected by applicable intellectual property law; Hub reserves all rights with respect to intellectual property ownership of all material on this website and will enforce such rights to the full extent permissible by law. Other company products and services, names and logos used and displayed on this website may be trademarks or service marks owned by others. Nothing on this website should be construed as granting any license or right to use any of these trademarks without the prior written permission in each instance of the owner(s) of such other trademarks. This website also contains text, software, graphics, images, and other material protected by copyrights or other proprietary rights and laws (collectively, the “Proprietary Material”), owned by Hub or its licensors. Any use of such Proprietary Material other than as permitted herein is expressly prohibited without the prior permission of Hub and/or the relevant rights holder in writing.

In certain circumstances, we may agree with you that you may distribute particular information which you access via this website to third parties. If you wish to use information in this way, you must email us at If we accept your application, we will send you confirmation by email. You may not redistribute any part of the contents of this website until you have received our confirmation that you are permitted to do so.

Where we have given you permission to redistribute information to third parties, this permission is given on condition that you:

  • Use the material in the form in which it was originally displayed on the website;
  • Clearly attribute that material to Hub, using wording which we specify from time to time;
  • Do not claim any goodwill or other ownership of any of that material;
  • Take all necessary steps to ensure that the material is distributed only to the relevant audience as defined by geographical, regulatory and other restrictions set out in these Terms and Conditions;
  • Do not display the information in a way which implies sponsorship or endorsement of any third party goods, services or materials by any member of the Hub, or in a manner that is misleading, defamatory, infringing, libelous, disparaging, obscene or otherwise objectionable; and
  • Cease your use and require the third party recipients to cease their use, of those materials if we request you to do so in writing.

Please note that you may not otherwise use the name of any Hub company nor the name ‘Hub’ itself, nor any Hub trademark, logo or design without our consent.

Please see the ‘Your liability to us’ section below for details of your liability to Hub in circumstances where you redistribute information originating from this website to third parties.

Third Party Content

This website may contain or link to content which is generated by third parties. However, we do not approve this third-party content and so we are not responsible or liable for that content or for the consequences of your use of it.


Please read the following sections carefully. They set out the circumstances in which we will and will not be liable to you and to third parties, and give you certain liability to Hub where you redistribute information originating from this website to third parties.

Nothing in these Terms and Conditions operates to exclude or restrict any liability which we are obliged by applicable laws or regulation to accept.

Our responsibility to you

  • We will always endeavour to provide a reliable and secure website. However, the internet is an imperfect medium and is susceptible to interruption and error. In particular, messages sent electronically may not be secure. We recommend that you do not send any confidential information to us via electronic methods. If you choose to send any confidential information to us this way, you do so at your own risk and in the knowledge that a third party may intercept this information.
  • The website may occasionally be unavailable for maintenance or other reasons. Where this happens, we regret any inconvenience caused but we are not responsible for any losses arising from this unavailability.
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by any act or circumstance outside our reasonable control.
  • Further, none of the companies within Hub will be liable for any special, indirect, incidental or consequential loss suffered by any person in connection with the use of this website.
  • Whilst we believe that the information contained on this website is accurate, we do not guarantee its accuracy or completeness and we disclaim all representations and warranties of any kind in respect of that information. Please conduct your own checks on any information obtained from this website before relying or acting upon it in any way.

Your liability to us

  • Where you redistribute information originating from this website to third parties, you will indemnify Hub against any damages and costs incurred as a result of any claim from a third party that the third party relied to its detriment on material originating from this website.

Who we are and how to get in touch

If you have any queries or complaints regarding this website or these Terms and Conditions, please do contact us at .

This website is issued in the UK by Hub (also referred to throughout these Terms and Conditions as ‘we’ or ‘us’).

Where these Terms and Conditions refer to  ‘Hub’, this means Hub Productions Limited powered by .

Hub Privacy Statement 

Last updated 10 December 2023

Privacy Statement

Hub is a marketing agency focused on achieving extraordinary audience engagement by exploiting the best research and insight combined with strategic insights and creative excellence. We are experts in delivering extraordinary events, both online and in-person.

The aim of this privacy statement is to explain how we collect and use personal information about you. It also details how to ask for a copy of this information or ask us to delete it.

About us

Hub is a UK-based marketing agency. When we refer to “we”, “us” or “our” in this Statement we mean Hub powered by

Our registered office is: 16 warner Street, London, EC1R5HA Our company registration number is 04410946

How to contact us

If you have any questions about this Privacy Statement or would like to contact us about any other matter, we can be reached at:

Address: 16 Warner Street, London EC1R 5HA

How we collect your personal information

We collect information about you in the following ways:

  • When you give us contact details in asking for information about our services, either via the telephone, our online enquiry forms, by email or in-person.
  • When you engage our services.
  • When you sign up as a subscriber for our emails.
  • When you register to attend one of our events or webinars. 
  • Via openly available public sources (e.g. LinkedIn or company websites).
  • There may be some instances where we receive information about you from a third party. This includes (by way of a non-exhaustive list):
    • Information received via a third party to join Hub;
    • Background checks including information from social media; and events which you registered for and/or attended run by Hub.
  • In addition to the categories of information described above, Hub will also process further anonymised information and data that is not processed by reference to a specific individual. Your information may be converted into statistical or aggregated data which cannot be used to re-identify you. It may then be used to produce statistical research and reports which may be shared within Hub.
  • This website also uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you’d like to opt-out, you can do so at If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at
    • For more information, see Mouseflow’s Privacy Policy at
    • For more information on Mouseflow and GDPR, visit
    • For more intormation on Mouseflow and CCPA visit

Types of personal information we collect;

The details we routinely collect include:

  • Full name
  • Email address
  • Job title
  • Phone number

We do not collect any details considered particularly sensitive under data protection law, such as health data, biometrics or ethnicity. Our services are not aimed at children.

Our use of cookies

The Hub services or products which you have engaged with and our interactions with you; and your visits to Hub websites including information collected through cookies and tokens that store technical information about the services that you use and how you use them. For more information on the cookies used by Hub please see our Cookie Policy

How we use your personal information

The following table gives you details of the reasons, ‘purposes’ for which we collect and use information about you.

Under data protection law, we need to make sure we have a lawful basis for our activities. The table includes which lawful basis we rely on and shows where we’ve assessed we can rely on legitimate interests.

PurposeLawful basis
Opening of accounts, administering and managing your account(s) (as applicable), updating your records and tracing your whereabouts to contact you about your account;For the performance of a contract or agreement
Understanding your needs and interestsFor the performance of a contract or agreement
To maintain records of prospective, current and past clients, and our suppliersOur Legitimate Interests, which we have balanced with the interests of our clients, suppliers and business contacts
Allowing you to use and access the functionality provided by our website servicesFor the performance of a contract or agreement
Communicating with you, where you have requested or consented, regarding any product or service or any other situation where you have engaged us to provide you with information.For the performance of a contract or agreement
Recording of incoming and outgoing calls for training, monitoring, and security purposes;Your consent
Notifying you about any change to your account, and/or to contact you about and enable you to exercise any rights in relation to your account.Your consent
Investigating any complaint, dispute and/or any concerns relating to your account and or activity on your account;Your consent
Complying and assessing compliance with applicable law, rules and regulations and internal policies and procedures;Our Legitimate Interests, which we have balanced with the interests of our clients, suppliers and business contacts
For marketing communications (where it is lawful for us to do so and where you have not objected to the use of your information for these purposes)Our Legitimate Interests, which we have balanced with the interests of our clients, suppliers and business contacts

Your rights regarding your personal information

You have a number of rights under UK data protection law. These are listed below, along with our contact details, should you wish to exercise any of these rights.

  • Informed: You have the right to be informed about how we handle your personal data.  This privacy statement is one of the ways we do this.
  • Rectification: You have the right to ask us to change any details which are incorrect or need updating.
  • Access: You have the right to ask for a copy of the personal data we hold about you and the purposes for which we are using it. ‘Personal data’ is any information which can directly, or indirectly, identify you.
  • Erasure: You have the right to ask us to delete your personal details. We will assess any deletion request on a case-by-case basis. If you’re subscriber to our email list, we can quickly fulfil your request, but in other circumstances there may be reasons why we need to keep information about you. 
  • Object: You have the absolute right to object to receiving direct marketing from us.  You also have the right to raise an objection about how we are handling your personal information.
  • Restriction: You have the right to ask us to restrict or suppress your personal information. This would mean we’d store it but not use it.
  • Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.  Due to the nature of our business and the limited nature of the personal data we handle, we do not believe this right is likely to apply.
  • Processing: You have the right to be informed how your information is used in relation to automated decision making which has a legal effect on or otherwise significantly affects you.

If you’d like to exercise any of these rights or have any other questions, please use the following contact details:

Address: 16 Warner Street, London EC1R 5HA

To fulfil your request, depending on our relationship with you, we may need to ask you for proof of identity. We’ll handle any requests as soon as possible, at least within one calendar month.

If you’re concerned about the way in which we have collected and used your personal information, please contact us and we’ll do our best to resolve this with you. If you are not satisfied with this process, you have the right to raise a complaint with the UK’s Information Commissioner’s Office.

How we keep your personal information secure

We take appropriate steps to ensure personal information is stored in a secure environment to prevent any unauthorised access, use or disclosure. These include physical, administrative, procedural and technical safeguards We also contractually require that our third-party service providers protect such information to the standard required in the EEA. We regularly adapt these controls to respond to changing requirements and advances in technology.

As a condition of employment, the Hub team are required to follow all applicable laws and regulations, including data protection laws. Access to sensitive information is limited to those employees who need it to perform their roles. Unauthorised use or disclosure of confidential client information by a Hub employee is prohibited and may result in disciplinary measures.

Sharing of your information

We may share your information within Hub for the purposes described above. All our employees and contractors are required to follow our data privacy and security policies when handling information.

We may also share your information outside Hub under the following circumstances;

Legal obligations:  we share information: 

  • to the extent that we are required to do so by applicable law, by a governmental body or by a law enforcement agency, or for crime prevention purposes (including fraud protection);
  • in connection with any legal proceedings (including prospective legal proceedings); 
  • or in order to establish or defend our legal rights.

Service providers: we share information with service providers who perform services for us (including cloud services, data storage, sales, marketing, investigations, and customer support). Our contracts with our service providers include commitments that they agree to limit their use of information and to comply with privacy and security standards at least as stringent as the terms of this Privacy Statement.

Third-party relationships:  we share your information with affiliated third parties. These third parties will be subject to appropriate data protection obligations and they will only use your information as described in our Privacy Statement.

Consent:  If we need to share information other than as permitted or described above, we will provide you with a choice to opt in to such sharing and you may choose to instruct us not to share the information.

Business sale: if we sell some or all of our business or assets we may need to disclose your information to a prospective buyer for due diligence purposes. If we are acquired by a third party, the information held by us about you will be disclosed to the third-party buyer.

Where a service provider is based outside the UK the transfer of personal information (including access to it) is based on one of the following safeguards: an EU Adequacy decision (recognised by the UK), EU Standard Contractual Clauses (SCCs) and the UK Addendum to EU SCCs. If you would like further information please email

How long we keep your personal information

We keep your personal details for as long as is necessary for the reasons we are using them.  The exact duration depends on our relationship with you. We routinely update our email subscriber lists to make sure those who are not engaged are removed. If you would like more information about this, please contact us at

External links

Please remember if you use a link to go from our website to another website, or you request a service from a third party, this Privacy Statement will no longer apply once you have left our website. Your browsing and interaction on any other website is subject to that website’s own rules and policies. You can see the terms governing the use of our website here; [link].

Updates to this statement

We regularly review and update this Statement to improve it, and where necessary to make changes if our activities alter or there are regulatory changes. We encourage you to review it from time to time. If we make any significant changes and we hold your contact information, we’ll do our best to let you know.